General travel conditions
Paola Sacco Luxury Travel GmbH
Hildastr. 3
65189 Wiesbaden
Germany
Phone: +49 (0) 611 – 58 08 83 60
Mobile: +49 (0) 170 – 88 83 33 8
Email: office@paolasacco.com
Owner and Managing Director:
Paola Sacco Comis Dell’Oste
Registration court: Wiesbaden District Court
Registration number: HRB 23380
VAT number: DE258021076
1. Conclusion of the travel contract
By registering, the customer offers PAOLA SACCO LUXURY TRAVEL GMBH a binding travel contract.
Travel agents (e.g. travel agencies) and service providers (e.g. hotels, transport companies) are not authorized by PAOLA SACCO LUXURY TRAVEL GMBH to enter into agreements, provide any information or provide guarantees that modify the agreed content of the travel contract on the contractually agreed services of PAOLA SACCO LUXURY TRAVEL GMBH or contradict the travel announcement.
Reservations can be made verbally, in writing, by telephone or electronically (e-mail, Internet).
In case of electronic booking PAOLA SACCO LUXURY TRAVEL GMBH immediately confirms receipt of the booking electronically.
The contract is concluded upon receipt of the declaration of acceptance (travel confirmation) by PAOLA SACCO LUXURY TRAVEL GMBH, VAT ID: DE258021076
2. Payment
Upon conclusion of the travel contract, a deposit of up to 30% of the travel price may be usually be required. In justified individual cases, a higher deposit may be required.
If the deposit is not paid despite the reminder, PAOLA SACCO LUXURY TRAVEL GMBH has the right to withdraw from the contract after setting a deadline.
The remaining payment is due 4 weeks before the start of the trip.
After receiving full payment of the travel price, the travel documents will be issued to the customer.
If the provider of the sporting / musical / cultural event collects deposits / advance payments for the booking or provision of tickets, the customer will beexplicitly informed of this.
PAOLA SACCO LUXURY TRAVEL GMBH then collects the deposit / advance payment on behalf of the organizer of the sports /
music / cultural event and immediately forwards this amount to the beneficiary.
3. Advantages
Which services are contractually agreed can be found in the service descriptions and the relevant information in the travel confirmation or the individual proposal of PAOLA SACCO LUXURY TRAVEL GMBH including the travel confirmation.
If the information in the service description and the travel confirmation contradicts each other, the information in the travel confirmation applies.
Modifications or deviations of individual travel services from the agreed content of the travel contract, which become necessary after the conclusion of the contract or which were not made by PAOLA SACCO LUXURY TRAVEL GMBH in bad faith, are permitted provided that the modifications or deviations do not are significant and do not affect the overall nature of the trip booked.
Any warranty rights remain unaffected if the modified services have defects.
PAOLA SACCO LUXURY TRAVEL GmbH is obliged to immediately inform the customer of any changes or deviations in the services.
4. Price changes
PAOLA SACCO LUXURY TRAVEL GMBH reserves the right to modify the prices advertised and confirmed with the booking in the event of a change in the exchange rate applicable to the trip in question, as follows:
PAOLA SACCO LUXURY TRAVEL GMBH may increase the price of the trip to the extent that the price for the purchase of travel services has increased.
The increase is permitted only if more than four months have passed between the conclusion of the contract and the agreed travel date and the circumstances leading to the increase did not occur before the conclusion of the contract and were not foreseeable at the time of conclusion of the contract. In the event of a subsequent change in the price of the trip, PAOLA SACCO LUXURY TRAVEL GMBH must inform the customer immediately.
Price increases are not permitted starting from the 20th day before departure.
5. Cancellation by the customer
The customer can withdraw from the trip at any time before the start of the trip.
The receipt of the withdrawal declaration by PAOLA SACCO LUXURY TRAVEL GMBH is decisive.
The customer is advised to declare the cancellation in writing.
If the Customer withdraws from the travel contract or does not start the trip, PAOLA SACCO LUXURY TRAVEL GMBH will request compensation, the amount of which is based on the price of the trip less savedexpenses.
In any case, the customer reserves the right to provide proof of minor damage.
Cancellation costs for tickets for sporting events / musical events / cultural events are subject to the provisions of the respective provider.
In principle, the organizers of the above-mentioned events charge cancellation fees equal to the entire agreed fee.
PAOLA SACCO LUXURY TRAVEL GMBH recommends inquiring about the cancellation conditions of the respective supplier before booking tickets for sporting events / music events /cultural events.
Until the start of the trip, the traveler can request that a third party take over the rights and obligations deriving from the travel contract.
PAOLA SACCO LUXURY TRAVEL GMBH may oppose the registration of third parties if they do not satisfy the special travel requirements or if their participation is contrary to the law or provisions of the authorities.
If the contract is concluded by a third party, he and the traveler PAOLA SACCO LUXURY TRAVEL GMBH are jointly liable for the price of the trip and additional costs resulting from entry of the third party.
For organizational reasons, the replacement request must be bereceived by PAOLA SACCO LUXURY TRAVEL GMBH 48 hours before the scheduled start of the trip (departure).
6. Cancellation by Paola Sacco Luxury Travel GmbH
PAOLA SACCO LUXURY TRAVEL GMBH may withdraw from the travel contract before the start of the trip in the following cases:
If the advertised or officially prescribed minimum number of participants is not reached, if a minimum number of participants is indicated for the corresponding trip.
In any case, PAOLA SACCO LUXURY TRAVEL GMBH is required to inform the customer immediately after the occurrence of the condition of not carrying out the trip and to send the cancellation notice.
The customer immediately receives a refund of the travel price.
The declaration of withdrawal is permitted up to two weeks before the scheduled start of the trip.
If it were to verify in advance that it is not possible to reach the minimum number of participants, PAOLA SACCO LUXURY TRAVEL GMBH must inform the customer.
7. Limitation of liability
The contractual liability of PAOLA SACCO LUXURY TRAVEL GMBH for damages other than physical damage is limited to three times the price of the trip,
a) to the extent that the customer’s damage was not caused intentionally or through gross negligence OR
b) to the extent that PAOLA SACCO LUXURY TRAVEL GMBH is solely responsible for any damage suffered by the customer due to the fault of a service provider.
The non-contractual liability of PAOLA SACCO LUXURY TRAVEL GMBH for material damage that is not based on willful misconduct or gross negligence is limited to three times the travel price of the trip.
This maximum amount of liability applies per customer and trip.
Any additional baggage requirements under the Montreal Convention are not unaffected by the restriction.
PAOLA SACCO LUXURY TRAVEL GMBH is not responsible for service interruptions, damage to people and things in relation to services organized simply as third-party services (e.g. excursions, sporting events, theater visits, exhibitions, transport services to and from the advertised departure point and destination), if such services are present in the advertisement and booking confirmation they are expressly and clearly identified as third-party services, indicating the contract partner, so that the customer can clearly see that they are not part of the travel services of PAOLA SACCO LUXURY TRAVEL GMBH.
If PAOLA SACCO LUXURY TRAVEL GMBH acts as a contractual air carrier, liability is governed by theprovisions of the Air Transport Act in conjunction with the Montreal Convention.
These agreements generally limit the carrier’s liability for death or personal injury and loss or damage to baggage.
8. Choice of law
German law exclusively applies to the contractual relationship between the customer and PAOLA SACCO LUXURY TRAVEL GMBH. This also applies to the entire legal relationship.
Insofar as German law does not apply substantially to the liability of PAOLA SACCO LUXURY TRAVEL GMBH in legal actions of thecustomer against PAOLA SACCO LUXURY TRAVEL GMBH abroad, German law applies exclusively with regard to the legal consequences,in particular regarding the type, scope and amount of customer credits application.
9. Jurisdiction
The traveler may sue PAOLA SACCO LUXURY TRAVEL GMBH exclusively at the company’s headquarters.
For actions brought by PAOLA SACCO LUXURY TRAVEL GMBH against the traveler, the place of residence of the traveler is decisive, unless the case is directed against registered traders or personswho have moved their residence or place of habitual residence abroadafter the conclusion of the contract or whose place of residence orhabitual residence is not known at the time the lawsuit is filed.
In these cases, the registered office of PAOLA SACCO LUXURY TRAVEL GMBH is decisive.
10. Legal validity
These travel conditions are valid from November 2020 and will be included in all travel contracts concluded from November 2023.
PAOLA SACCO LUXURY TRAVEL GMBH Hildastrasse 3, 65189 Wiesbaden – Germany. Phone: +49 (0) 611 58088360
11. Data protection
We process your personal data as part of a booking to fulfill our contractual obligations.
The data will not be transmitted to third parties who are not involved in the execution of the contract.
However, we will pass your data on to the companies involved in making the trip (airlines, hotels, etc.).
These companies may be based abroad.
Depending on the country of your travel destination, you agree that we transmit to the travel or accommodation company the data necessary to book and carry out your trip.
The legal basis of the processing is the fulfillment of the contract pursuant to Article 6, paragraph1, letter b) GDPR and, for transfers abroad, Article 49, Paragraph 1, letter a) GDPR.
